Software
Requirements
Specification
for
Food Chain
Management System
Prepared by:
Maulik Dave
(201212026)
Jay Parikh
(201212036)
Description
of the Problem
Food Chain Management System
The computerized system which holds and keep the digitized
record of all the tiny and vital processes including farming food, keeping them
into bifurcated categorized raw material, make available to factories and shape
it to the final product to the customer. Food chain management system is all
about the food supply and its management. There are numerous companies which
provide the services of FCMS. McDonalds, KFC, Nutrilite, Dominos, Pizza Hut,
Reliance Fresh, Star Bazar, Futurebazaar, Reliance Mart, are one of the giant
FCMS companies working in India .
The progression of FCMS starts from the food market yard. Farmers vend their
sowed product to the massive corporate companies. The FMCS keeps all the track
record of this raw material including its prices, weights and many other
properties. Then this raw material is ready to convert and start towards the
final shape of the product. So the system decides the quantity of raw material
for the each factory as per the demand of that particular product. FCMS also
keeps the record of production, distribution and retails. To understand the
process of the FCMS, we need to understand and study the process of the any one
commercial giant. So let me elucidate the process of Reliance Fresh. Reliance
Fresh buys the vegetables, fruits and other goods from the farmers and
comprises them under the Reliance brand and sells it to the clienteles.
Reliance Fresh itself contains sub FCM systems under one roof of own FCMS. They
offer many FCMS products like Maggi, Nutrilite, Parle, Britannia, Sunfeast, and
many more. The computerized system gives the flexibility to maintain the food
and its distribution and sells. It is easy to find the total sales amount,
analyze the data and procedure that to make an edifying grid of retail.
Food is the critical item in supply chain management.
Essential guidelines pertaining to distribution need to be strictly followed by
respective food or Beverages Company to reach to the consumer market. There has
to be other major roles in food chain whether it is processed food or
unprocessed food. There is always urgent need to take actions towards process
integration along with the value chain to the organization of flexible and
responsive network. Cooperation and integration could focus on many different
functions such as planning, quality management, research, logistics, knowledge,
sales, procurement, information management, marketing, packaging, production,
etc.
The Actors who represents their
active or passive role in Food Chain Management are suppliers, primary
producers, processors, manufactures and retailers which have consumers as the
final customers. Its strategic development and operational improvements
involves long term commitment and major investment. A specific strategic
development concerns about huge amount investment in electronic network for
tracking and tracing food. Even the major concern is to provide cost effective
and consistent food product to consumers without affecting basic price. It is
crucial for organization to build a low-cost supply chain operation which takes
costs out of the system and in turn gives them greater pricing flexibility in
the marketplace. Reliable and cost effective supply chain management plays an
important role in the area of cost. Today’s scenario gives us roughly idea
about nearly 40% of the customers place their order either from home or office.
Promotional cost also plays important role in food chain management. Instead of
parking huge investment in prime locations they need to manage call centers to
bring better result. The organization needs to effectively distribute job
responsibilities to various processors. The other way is to outsource the partially
processed product from different processors but it might increase the cost of
finished product.
An Organization needs to focus on
changing consumer needs. In order to sustain in capricious environment they
must have to adapt new developments in technology, production, management,
communication, organization or cooperation and on the establishment of trust
between all stakeholders along the food chain including consumer.
Here below is the model of Food
Chain from Farm to Store which shows us what is exactly going on practically?
Food Chain Management System
(FCMS) has four stages:
1. e procurement
E-procurement (electronic procurement)or
supplier exchange is the business to business or
business-to-consumer or business-to-government purchase and sale of supplies, work,
and services through
the Internet as well as other information and
networking systems, such as electronic data interchange and enterprise resource planning. E-procurement is done
with a software application that includes features for supplier management and
complex auctions. The new generation of e-Procurement is now on-demand or a software-as-a-service (SaaS).
The e-procurement value chain consists of indent management, eTendering,
eAuctioning, vendor management, catalogue management, and contract management.
Indent management is the workflow involved in the preparation of tenders. This
part of the value chain is optional, with individual procuring departments
defining their indenting process. In works procurement, administrative approval
and technical sanction are obtained in electronic format. In food procurement,
indent generation activity is done online.
2. Warehousing
A warehouse
is a commercial building for storage of goods. Warehouses are used by manufacturers, importers, exporters, wholesalers, transport
businesses, customs, etc.
3. Transportation
Transport
infrastructure consists of the fixed installations necessary for transport,
including roads, airways, such as airports, railway stations,
warehouses,
trucking terminals, refueling depots (including fueling docks and fuel stations),
and seaports.
4. Retailing
Retail is the sale
of goods and services from individuals or businesses to the end-user. Retailers
are part of an integrated system called the supply chain. A retailer purchases
goods or products in large quantities from manufacturers
directly or through a wholesale, and then sells smaller quantities to the consumer for a
profit. Retailing can be done in either fixed locations like stores or markets,
door-to-door or
by delivery. Retailing includes subordinated services,
such as delivery. The term "retailer" is also applied where a service
provider services the needs of a large number of individuals, such as a public.
Shops may be on residential streets, streets with few or no houses or in a shopping mall.
Shopping streets may be for pedestrians
only. Sometimes a shopping street has a partial or full roof to protect customers from precipitation. Online retailing, a type of electronic commerce used for business-to-consumer (B2C) transactions and mail order, are
forms of non-shop retailing.
RETAIL POSSESSION IN INDIA
Ideology in the retail commerce
is considered to be exclusive element of the Indian neighborhood hundred and
thousands of bazaars, mandis and haats are located across the full length and
span of India
by people’s self-management and managerial capability. From weekly markets, to
fairs and village melas, to the appearance of the mom-and-pop stores (kirans)
across region, to the organization of public allocation through ration shops,
finally the commercial retail formats stepped into the attention witch include
restricted product outlet, supermarkets and hypermarkets, shopping malls and
subdivision stores. India ’s
retail sector countryside has been undergoing a conversion and is the fastest
increasing sector in the Indian economy. The entire landscape of organized
retail in India
has experienced the varied formats of food retailing such as the supermarkets,
hypermarkets, departmental stores and neighborhood.
FARM TO FORK MODEL
The
path from food source to the point of final service is called the farm to fork
continuum. The source is where the food item originates. This
could be a farm where produce is grown, a sea from which fish are harvested, a
dairy farm or beef cattle operation, and so on. It could also be freshwater
aquaculture.
Processing/manufacturing includes all the steps along the food chain that prepare a
food item for distribution. In the case of produce, this encompasses everything
from washing produce and preparing it for sale, to pasteurization or low
acidity canning.
Distribution includes everything from storage and warehousing,
repacking, reprocessing, and transport to the next point in the continuum.
Sometimes distribution involves multiple points.
Point of final service includes every place where food is purchased and/or
consumed, from delis, cafeterias, restaurants, grocery stores, and so on, to
the home.
Point
of Final Service (Food Establishment System)
Each point
along the farm to fork continuum represents its own unique system. For example,
a restaurant is an example of a system.
The outcome of the system (food served to
customers) is influenced by inputs (such as ingredients, organisms,
chemicals) and processes (such as storing, preparing, cooking,
and serving) that make up the system. Internal
system variables such as
food workers, equipment, and the economics also influence the outcome.
EHS-Net uses
system theory to identify environmental antecedents (underlying factors) to
illness and disease outbreaks.
The
software is quickly becoming a must-have solution for businesses with complex
labor needs, including those that employ a large number of workers who get paid
on an hourly basis.
Food
Markets, a privately-owned retail grocer operating many stores, is one of these
businesses. Food market was utilizing multiple, non-integrated applications to
oversee its scheduling and workforce management processes. This time-consuming
system resulted in difficulty controlling overtime and trouble comparing an
employee's scheduled hours to their actual hours.
To
remedy these issues, Food Markets decided to adopt an integrated and
comprehensive workforce management solution. Within months, the food store
chain and a workforce management company called JDA had implemented the system
in all of the company's locations.
Using
the software, Food market is now able to monitor the each store's
sales-per-labor hour numbers and make staffing adjustments as needed. The
solution uses POS and customer traffic information to forecast potential
workforce needs in 15-minute intervals. Food market effectively reduced its
labor-scheduling process by as much as 75 percent and lessened overtime by more
than 4,000 hours in the first quarter of 2009, according to a JDA case study.
Furthermore, the chain of stores was able to use the workforce management
software to lower labor costs by 10 to 15 percent due to a "minimum
hours" policy that was instituted. Food market also reported that the
workforce management software helped increase store manager visibility, enhance
worker productivity and accelerate checkout time. In addition, the solution was
found to improve customer service by assuring that an adequate number of
employees are always on the floor and at the registers.
The vegetables were collected
from farmers and brought to collection centers where payments and quality
checks were done. These units were then transferred to the processing and
Distribution centers with the
help of Reliance’s own logistics. The products having processed here were then
distributed to the various local Reliance fresh outlets. The product range
offered by Reliance Fresh at its outlets is as given in the exhibit below..
From the point of view of the
store operation excitement among the people who there was a decline in no of
people visiting the precarious situation and forced them to revisit their long
term strategy. People started comparing the fate of Reliance Fresh with other
existing retail stores which were not doing well due to the some reasons:
Operating costs were very high. Rent for shops at prime areas, salaries of
supplyions and given to stir such opposition, all standalone food & grocery
stores.
Food Chain
Management is a web based grower record system for crop and field based
activity records, for managing large numbers of individual growers. The
application allows growers to maintain and update individual crop records,
specifically pesticides and fertilizers, to ensure safe use is monitored and
assured.
The software gathers
all field information and enables the grower to upload and manage all fields
and farms and audit chemical applications against pesticide protocols.
With the increased
need to access and input data from any location, Food Chain Management embraces
the latest handheld technologies, delivering instant information at the point
required, so whoever undertakes the task – and wherever they are based –
routines are completed quickly and efficiently and transferred rapidly,
avoiding unnecessary duplication of effort and speeding up operational
processes.
System has comprehensive, easy-to-use, farm recording
solutions that manage all aspects of crop production, in a harsh outdoor
environment. The system, a web-based Grower record system for crop
and field based activity records for managing large numbers of individual
growers. The system is a PC and mobile based recording system for
the management of all aspects of crop and field based activities. Assists
and manages the burden of legislative compliance for agronomists and farmers.
Food management system T&T (Track and Trace)
is a complete pack house management system. It is flexible and modular in
design - therefore suitable for both small pack-houses with simple processes,
and larger multi product pack houses with complex multi product operations.
From raw material to final product, processes can be accurately controlled and
monitored to drive out waste and costs and deliver full traceability.
Integration data provides the
invaluable link in the traceability chain from pack-house back to grower site.
New or existing back office finance or ERP solutions can be integrated to
deliver the ideal pack-house management solution. With its ability to
consolidate and manage large quantities of uniquely referenced data, Green
light Track and Trace ensures essential information is accessible at any
point in the procurement process. This enables it to be instantly modified and
updated, reinforcing the entire information process from quality management
through to the control of logistics. With the increased need
to access and input data from any location, Green light embraces the latest
handheld technologies, delivering instant information at the point required, so
whoever undertakes the task – and wherever they are based – routines are
completed quickly and efficiently and transferred rapidly, avoiding unnecessary
duplication of effort and speeding up operational processes. Intelligent
auditing features constantly check conformity and compliance against any given
specifications, minimizing error and reducing risk. So, at every point,
Greenlight can help you to monitor a consignment’s status and security, confirm
its past and control its future.
As we have studied the various problems and workflow
of the food chain management system, the process from farm to fork is managed
by the central computerized system. The raw material from the farmer passes to
the supplier and to the factory to shape it to the final product and the
product is served with the any famous brand name which handles the food chain
management system.
Background Reading
Background
reading of the system will provide key ideas, terminology to help us to gain a
better understanding of the topic and can also provide ideas for narrowing the focus
of our definition/topic if needed. There are several research papers, white
papers and magazine articles wrote on the Food Chain Management. Some of the
most important and related to our definition are explained briefly.
Case
Study:
1. A
McCain Foods Case Study:
How
McCain Respond to changes in the external environment?
McCain food had been
started by McCain Brothers in early 1957. They had a simple philosophy ‘Good
ethics in good business’ .The message lies behind McCain brand is ‘It’s All
Good’. They have simple terminology behind this message. It is not just the
food that is good. The philosophy refers to the way McCain works with its
suppliers and builds its relationship with customers. They believe it is
important to take care of the environment, the community and its people. It
works with around 300 farmers in the UK , chosen for the quality of their
potato crop. McCain factories are located in key potato growing areas, which
help to reduce food miles.
Further
more they are on the verge of reducing their impacts on environment by
installing 125m high wind turbines to generate electricity for their food
manufacturing plants. They also are giving back to the community by
contributing recourses to both local and national projects.
Supply
chains are becoming even more complex, particularly with in the fresh product
supply chain. Universal supply is now common and factors such as huge
statistics of minute scale growers, diversity of natural features, cultures and
a growing tendency for fresh create to be packed at source must be accounted
for. Quality Control is one major part of solutions that is gaining huge
popularity within retailers and manufacturers. The quality control provides
features for managing product quality specifications and the scheduling and
completion of product and facility checks and assessments. Centralized
administration of product provision and assessments ensures accurate version
control; restricted editing and updating to the live environment could not be
easier. Tracking and tracing is the major concern for both small
pack-houses with simple processes, and larger multiproduct pack houses with
complex multi product operations. From raw material to final product, processes
can be accurately controlled and monitored to drive out waste and costs and
deliver full traceability. Managing information on elements such as
grower details, location details, products supplied, industry certifications,
proposed pesticide usage is significantly improved through this collaborative exchange.
Case
Study:
Jubilant
Food Works Limited Case Study:
Basically
the parent partner company Domino’s Pizza International had made an association
with Jubilant Food Works to develop and operate Domino's Pizza brand with the
exclusive rights for India , Nepal , Bangladesh
and Sri Lanka .
This provides them the ability to use Domino’s globally renowned brand name, as
well as operational support for pizza and food technology (such as recipes),
commissary and logistics supervision support, global promotion and vendor
expansion. This association with Domino's provides them with the technological,
promotional and operational expertise to compete effectively with other
restaurants in the ready to bake consumer food industry in India . What
they did to successfully penetrate in Indian food industry is that they had
setup their commissaries located at Noida, Bangalore , Kolkata and Mumbai through a
dedicated cold chain network. They are not procuring the raw materials by
themselves but they are working with reputed vendors like Del Monte, Vector
Foods, Venky’s, ITC Foods etc. The critical role they play in ensuring timely
delivery of raw materials, which helps JFW to maintain the quality and taste.
With their operational discipline and identical internal processes they were
globally rated among top 3 in operational excellence consecutively for 4 years.
They have achieved cost effectiveness without even performing cost cutting but
focus on cost management and procurement processes. Methods resembling
centralized sourcing from a most favorable number of vendors, expansion of
logistics model to optimize logistics cost are adopted to make possible
reduction of manufacturing cost and to cause cost-efficiency. They have
launched online ordering system through which they can reach to the customers.
They have implemented revenue generation techniques like hand held order taking
terminals, CRM and customer satisfaction tracking tools. Even they promise a
delivery guarantee of 30 minutes or free on every order.
Link:
http://jubilantfoodworks.com/wp-content/themes/river-of-ilver/pdf/annualReport2011.pdf
IT
enabled systems may use data-scanning by incorporating bar codes or RFID
Identification systems which can be read automatically for raw materials or
during the process. These inputs can speed up data recording for traceability
and reduce errors in data entry. Some components of a fully automated system
may be expensive; most components of the systems are independently designed so
that they can be incorporated with each other in a staged way. The cost of
training may also be high in initial implementation phases, but it is critical
that the system is understood and fits into the working prototype of the staff.
A food
chain traceability coordination system would be characterized by a backbone of
connectivity between robust databases which can be able to connect to
national/local users. The system would need to operate with constant
connectivity. Some of the data might be held locally either within the
management system of a business or associated with the item itself, e.g. with
barcodes or RFID as appropriate or in combination. When connectivity is
achieved at a key point of the chain, the cache of information on the item
could be updated.
Sometimes
the difficulties in development and operation has identified some major
limitations and constraints due to a lack of trust between players; fragmented
industry/supplier bodies and even reluctance to take risk. Product tracking in
systems is critically dependent on the recording of information accurately
through the food chain. There is therefore a great degree of trust and
responsibility placed on every supplier or operator in the food chain.
Authentication
and evaluation of tracking systems is therefore currently according to goals,
rather than simply defining an ideal system. Product tracking systems may be
checked to see if they meet the following goals:
-
Providing trace of order to forwards and backwards.
-
Establish clear manufacturing plan for continuous production.
- Be
comprehensive and include all materials and ingredients.
- Give a
response in an appropriate time.
Interview
Interview of Store Manager
System: Food Chain
Management
Participants: Domino’s
Assistant Store Manager
Date: 30-1-2013 Time: 5:30 PM
Duration: 30 minutes Place: Domino’s Store,
Sec-11, Gandhinagar
Purpose of Interview:
Preliminary
meeting to classify problems and requirements regarding existing working model
and modernization.
Agenda:
Issues in existing procurement
process from the central commissaries.
How the workforce would be
retained in current competitive market?
How would you deal to reduce the
expenses of store and to be cost effective and profitable?
How would you maintain the stock
in the inventory and also check with the ordered stock?
What are the difficulties are you
facing in existing system?
How would you handle the
situation when you ran out off the stock?
Documents to be brought to the
interview:
Proposed plan for developing
system.
Any documents related to existing
working process.
Observations
Summary of Store Manager
System: Food Chain
Management
Participants: Karan
Assistant Manager at Domino’s
Date: 30-1-2013 Time: 5:30PM
Duration: 30 minutes Place: Domino’s Store,
Sec-11, Gandhinagar
Purpose of Interview:
Preliminary meeting to classify
problems and requirements regarding existing working model and modernization.
1.
They have four central commissaries
located at Noida, Mumbai, Kolkata and Bangalore
along with the responsible to drive out functions in India
2.
They told us that Domino’s gives highest
package in food chain industries with on hand salary and ESI scheme to every
employee and also treat all the employees with equality.
3.
They have started initiative in which
they have placed one box in store and if customer feels that they don’t need
oregano or chili flakes then they put it in that box. Another thing is they
have to control on their cheese usage so that they will get benefited.
4.
They must have to keep observation on
previous track records of sales and based on that they need to place order in
central commissaries. Also one thing is that they will only receive order on 3rd
date on every month. So, need to be more cautious while placing order. One
problem they are facing is, they must have to count each and every inventory
record at the end of the day to match with the figure of inventory system. Also
at the time of off-loading the stock they need to count things in the order.
Domino’s has made tie up with Mehta Transport Company to transport their foods
at 3 degree temperature to every store. Even their uniforms also at 3 degree
temperature!!! They need to maintain all the food products below 3 degree
temperature.
5.
They have to upload all the transaction
record at the end of day to their Delhi
6.
Sometimes when software system crashes
or some physical system failure like oven problem. So in order to handle these
issues they have their own maintenance team. They have their own IT team to
handle system failure.
7.
There is no mechanism or processes to
handle the situation of out-off order stock. Simply they must have to take care
while placing orders otherwise they must have to borrow materials from nearby
Domino’s store or sometime they have to say sorry to the customers due to unavailability
of stock or need to suggest alternative.
Interview
Interview of Assistant Store
Manager
System: Food Chain
Management
Participants: Reliance
Fresh’s Assistant Store Manager
Date: 31-1-2013 Time: 4:30 PM
Duration: 30 minutes Place: Reliance Fresh,
Sector: 21, Gandhinagar
Purpose of Interview:
Preliminary meeting to understand
the process and modules of food chain and its efficiency at Reliance Fresh.
Agenda:
Issues in accessible procurement
process from the innermost commissaries.
How would you deal to reduce the
expenses of store and to be cost effective and profitable?
How would you maintain the stock
in the inventory and also check with the ordered stock?
What are the difficulties are you
facing in existing system?
How would you handle the
situation when you ran out off the stock?
Documents to be brought to the
interview:
Proposed plan for developing
system.
Any documents related to existing
working process.
Observations
Summary of Store Manager
System: Food Chain
Management
Participants: Purav,
Marketing Manager, Reliance Fresh, Gandhinagar
Date: 31-1-2013 Time:
4:30PM
Duration: 30 minutes Place: Reliance Fresh,
Sector: 21, Gandhinagar
Purpose of Interview:
Preliminary meeting to understand
the process and modules of food chain and its efficiency at Reliance Fresh
1.
Reliance Fresh has efficient enough
managerial source to manage all store in India India Gujarat , they are having two central
commissaries one is situated in Ahmedabad, which is nearest to
Gandhinagar. It is easy comparatively to
supply food to each sub commissaries.
2.
For cost effective management, they have
took many steps including computerized central system which is linked with each
central commissaries and as well as main commissary. And they have also focused
on data mining. And with the help of it they can easily manage the customers
need, less food wastage and cost reduction.
3.
As they ordered for supply for food,
they will have a figure for total items. As they receive that they fill all the
data to the system by using barcode system which is more effective to reduce
man work.
4.
The only difficulty they are facing is
number of employees and if there is a system which can help to reduce the
effect then it would be more beneficial for the company.
5.
Most of the time, we could not find any
situation because of good managerial task taken by the central commissary, but
if it happens then we can exchange the items from nearest store.
Questionnaire
Survey for Food Chain Management
System
Please circle your answers to the
following questions:
1)
Do you
think the current food chain process takes lot of processing time and needs to
have some modification?
No / Yes / at some extent / can’t say
2)
Do you face
any problem in maintaining food items and its records?
No / Yes
Problems: (if Yes)
_________________________________________________
________________________________________________________________
________________________________________________________________
3)
Do you
think this system helps to central commissaries to find total demand from
different sub stores?
No / Yes
4)
How often
you find the situation of food out of stock?
Once in a day / once in a week / twice in a week / No regular pattern
5)
Do you
think that their should be some warning notification in the system for food
indication to prevent out of stock?
Yes / No
6)
What kinds
of problem do you face in big days like festivals and week-ends?
______________________________________________________________
______________________________________________________________
______________________________________________________________
Name:
Organization:
Fact Finding Chart
|
Objective
|
Technique
|
Subject(s)
|
Time Commitment
|
|
To get background on the
current food chain management system.
|
Background reading
|
Case-study, Reports, Company
reports, Research papers
|
2 days
|
|
To develop food chain process
objectives.
|
Interview
|
Assistant Store Manager,
Domino’s
|
45 minute
|
|
To identify problems and
requirements regarding process evaluation with association.
|
Interview
|
Store manager, Reliance Fresh
|
45 minute
|
|
To identify problems and
requirements regarding communication and process evaluation with companies.
|
Questionnaires
|
All the representatives of food
dept.
|
2 Days
|
Documentation of Requirements Analysis
User Categories
·
Central
Commissaries
o
Sales
Manager
Sales Manager handles the entire
sales related query and responsible to deliver requested stocks to stores
across country. They work in integration with SCM Manager, Warehouse Manager.
o
Purchase
Manager
Purchase Manager is responsible to
purchase all the raw material from dealer and farmer and integrate with Quality
Control Manager to handle issues of raw material.
o
HR Manager
HR Manager works to handle company
resources and handle employee workforce.
o
SCM
Manager
SCM Manager deals with product
delivery and transportation to stores located across country. Handles end to
end delivery and integrate work with Warehouse Manager, Sales Manager.
o
Quality
Control Manager
Quality Control Manager is
responsible to implement company policy and norms related quality of product to
raw material as well as finished product. They work in integration with
Purchase Manager and Product Manager.
o
Marketing
Manager
Marketing Manager is responsible for
the promotion and product branding of finished product. Develop various
marketing strategies and make sure to implement it in stores spread across
country. They work in integration with Sales Manager and Product Manager and
Public Relation Manager.
o
Public
Relation Manager
Public Relation Manager is
responsible to handle advertisement campaign and media relation as well as
handle companies’ external affairs department. They work in integration with
Marketing Manager.
o
Product
Manager
Product Manager develops production
strategies and responsible to for the production from raw material to finished
product. They work in integration with Sales Manager, Warehouse Manager,
Quality Control Manager, and Marketing Manager.
o
Warehouse
Manager
Warehouse Manager is responsible to
maintain and keep inventory or storage of raw material as well as finished
product. They work in integration with Product Manager, Sales Manager, and SCM
Manager.
·
e-Procurement Process
o
Dealers
for raw material
E-Procurement process is able to
handle online procurement in which Purchase Manager will create and handle area
wise dealer. The dealer is responsible for the procurement of raw material
request which is generated by Purchase Manager.
o
Farmers
Farmers are also part of company in
which they contribute in the growth of company by providing quality raw
material. Farmers also have account in system in which they will be able to
send and receive raw material request from Product Manager and reply
accordingly.
·
Retail
Outlets
o
Store
Manager
Store Manager will assign to every
store to handle and moderate the entire task performed at the stores.
o
Area
Dealer or Area Sales Manager
Area Dealer or area sales manager is
used to deal with the sells of final product of that particular area.
o
Account/Finance
Manager
Account or Finance Manager will
handle all the transaction regarding to finance like monitoring the salary
transaction of each employees, sales and purchasing of food as well as extra
cost of the system like marketing, transportation etc.
o
Customer
Customer is end user of the system
who can purchase food from the ordering the food from online portal as well as
from the stores.
·
Other
Maintenance Team
o
IT
Department
Information Technology Department is
useful to handle all the queries regarding to the system from the retail
stores, central commissionaires and online portal.
o
Operational
Department
Operational Department will handle
all the operations related with the all the operations starting from the
purchasing the food to supplying the final product to all the stores.
List of Requirement for each Category
·
Central
Commissaries
o
Handle Sales Operations
o
Handle Purchase Operations
o
Handle Admin and HR Operations
o
Handling Supply and Demand of all types of goods
o
Need to be strictly bound and follow Quality
Control Norms of Company
o
Advertising and Brand Management Activities
o
Relation with consumers, wholesalers, News and
Media
·
e-Procurement
Process
o
Manage the raw material dealers located across
geographical area
o
Farmers or co-operative society, who have direct
connection with company
·
Retail
Outlets
o
Handling routine store activities and
subordinates in store
o
Handling all the operations of stores in
specific geographical area
o
Account needs to handle all the transaction
activity in retail operation
o
Products ready to consume for customer
·
Other
Maintenance Team
o
Handling IT network and software issues across
stores
o
Operation department needs to resolve any of the
operational issue faced by Commissary or Store
·
Users have a knowledge regarding the functioning
·
Information given is authentic
·
User have genuine operations to perform
·
Required information is always provide in
correct format
·
Store Managers are only liked with the Food
Chain
Constraints:
·
Manual work for counting the product and
managing them
·
Multiple access to same information cause
problems
·
System response time is crucial, specially in
Big days like festivals, and week ends
·
Nearest stores aren't connected with each other
with system
